Meesho Order Not Picked Up: What to Do?

Imagine working hard to prepare an order with dedication, only for it to never be delivered. We understand that this can be both frustrating and disheartening.

Working with Meesho can be difficult sometimes, but what if we tell you that you can overcome this issue? Yes, you heard it right; you have to read this article to the end.

In this article, we will cover

• Reasons due to which pickup fails on Meesho
• Steps to raise a support ticket on Meesho’s supplier panel
• Common mistakes that a seller should avoid on Meesho
• conclusion

Reasons Due to Which Pickup Fails on Meesho

There are many reasons why an order pickup on Meesho can fail. Let’s learn about some of the common reasons:

Delivery partner issues: Many times, delivery partners may not be able to pick up the order or aren’t available because of their schedule or vehicle issues.

Not keeping the records: Not noting the name of the pickup boy, pickup date, item count, and pickup boy’s signature. This mistake is often made and should not be ignored by both sellers and returners.

Incorrect address details: Providing inaccurate or incomplete details, the order pickup partner might not be able to find your location and hence can result in failed pickup. 

Technical issues: It goes unnoticed that the Meesho app’s technical glitches can cause problems with pickups.

How to Raise a Support Ticket on Meesho’s Supplier Panel 

By navigating to Meesho supplier panel, you can get help for the common issues in the “Help” tab. 

If you want to raise a new query, then follow these steps:

• Log in to your seller's panel with the help of your email ID and password. 
• Find the “Support” button on the left side of the panel; after that Meesho will take you to the support page. 
• Choose the “Raise a ticket” option and upload all the necessary details and any relevant attachments about the issue you are facing so that the support team can find the solution for your problem.
• After providing all the necessary details, click on the “Submit” option to submit your request.
• You can view your raised ticket and the status of your currently raised ticket on the “My tickets” tab.

Common Mistakes that a Seller should Avoid on Meesho

Below are some of the common mistakes that sellers usually make. One should avoid these mistakes, as they can negatively impact the rating of your store. These mistakes are:

Downloading the Shipping Label after 11 AM: If the shipping of products is on the same day, then you need to download the label before 11 AM. If you download it after 11 AM, then the delivery will be scheduled for tomorrow.

Poor Inventory Management: If you add more products to your inventory than you actually have, this could lead to unfulfilled orders. Make sure to check and maintain your inventory regularly.

Ignoring Dispatch Deadlines: Frequently ignoring order dispatch dates can lead to customers’ negative reviews and feedback, which can create a negative impact on your store's image.

Conclusion

If you follow the right steps and have the right awareness, you can minimise the order pickup failures. If you face this issue often, then raising a support ticket is a smart decision a seller can make.

If you are still facing issues managing your Meesho seller account, at Ecomarray, our expert services can be a game-changer for you and your business.  

Ready to grow your business? Let’s make it happen today. Contact Ecomarray now and simplify your selling journey.