How to Process Orders on Flipkart?

Flipkart is one of India’s largest e-commerce companies, offering a diverse range of products across various categories. Seeing this success, many people often get curious about how the orders are processed on Flipkart.

If you also want to know about the same, then you have clicked on the right article, as in this guide, you will learn about:

• How are orders processed on Flipkart?
• The types of Flipkart order fulfilment
• The steps to process orders on Flipkart
• How to handle order returns, replacements, and cancellations?
• Common mistakes to avoid while processing Flipkart orders
• Effective tips for simplifying Flipkart order processing
• Conclusion
• FAQs

How does Flipkart Order Processing Work?

When a customer places an order, Flipkart confirms the order and forwards it to the seller for processing, and provides a shipment timeline. The seller picks and packs your order, and then Flipkart or the seller will use their own logistical services to deliver the order.  

From packing to delivery, the customer gets notified at every step. Once the product is delivered, the customer can inspect it before accepting it. After the successful delivery, a final confirmation email is sent to your registered email address. 

Related: Beginners' Guide for Becoming a Successful Seller on Flipkart

The Types of Order Processing Systems on Flipkart

Flipkart supports only two order processing systems for sellers: Standard Shipping and Self-Fulfilment Shipping. Let’s know about the Flipkart shipping process for sellers in detail:

Standard Shipping or FBF: Standard shipping, also known as FBF (Fulfilment-by-Flipkart), where Flipkart will store, pack, ship your orders, and handle reverse logistics as well. This service offers faster delivery and increases customer satisfaction.

Self-shipping: In self-shipping, the seller manages the entire process independently, packing the orders, printing labels, and arranging a delivery partner or third-party logistics (3PL) provider. This is a time-consuming process, but it is ideal for those who want control over the delivery process.

Step-by-Step Guide to Process Orders on Flipkart

Whether you are a new or existing seller, the following are the steps a seller should follow to process orders on Flipkart:

Step 1: Log in and Check for New Orders

• Visit your Flipkart seller dashboard, and click on “New Orders” and “New/Upcoming orders”.
• Review the order details carefully, including product SKU, quantity, shipping address, payment type, etc.

Step 2: Print Shipping Labels and Invoice

• It is necessary to print shipping labels and an invoice for each order from the Flipkart Seller dashboard.
• The shipping label is placed outside, and the invoice goes inside the packaging.
• Ensure to use the correct shipping label, as failure to do so can result in delivery issues and product returns.

Step 3: Pack the Products Safely

• Use a good-quality box and bubble wrap if the product is fragile, as good packaging can help prevent damage to your goods during transit.

Step 4: Give It to the Delivery Partner or Schedule Pickup  

• If you have opted for Fulfilled by Flipkart, then you need to send your inventory and fulfilment centre details to get your products shipped.
• If you are shipping by yourself, schedule a pickup through your dashboard, hand over the package to the delivery partner and mark the order as “Dispatched”.
• Ensure that the order is dispatched within the given timeline to avoid penalties that may be incurred in future.

Step 5: Track and Mark Status

• Once you have handed over the order to the delivery partner, you can now track the order.
• If you face a delay, contact the delivery partner and update the buyer to ensure a smooth order processing.

Step 6: Handle Product Returns or Replacement

• If the buyer is not satisfied with your goods or received a defective or incorrect item, they can opt for a return or replacement.
• Quick and proper return handling can help maintain a healthy account.

At Ecomarray, we provide services related to Flipkart seller onboarding, order processing, account management, and more.

Common Mistakes that Sellers Make While Processing Orders on Flipkart

The following are some common mistakes that sellers should avoid while processing Flipkart orders to prevent account suspension in the future.

Wrong Inventory Management: Inventory management plays a crucial role while processing orders, as overstocking the wrong goods can lead to expense, and frequent stockouts can result in a decline in demand for your products.

Poor Packaging: Using cheap materials for product packaging can create a negative impression on customers and increase the risk of damaged deliveries, which can lead to no repeat orders.

Incorrect Listing: Failing to list your products carefully with clear and accurate images and information can lead to frequent order returns and negative reviews, which can negatively impact your Flipkart store. 

Delayed Order Dispatch: When you fail to dispatch the order within the committed time frame, customers are likely to cancel the order and leave negative remarks about your brand. 

If you want a smooth order processing on Flipkart, then you can opt for Ecomarray’s Flipkart account management services. From processing orders to managing your seller account, we manage it all.

Effective Tips to Simplify Your Sales on Flipkart

Follow these simple tips to process orders on Flipkart, which will help you boost your sales on Flipkart. These effective tips are:

• Ensure that your seller account complies with Flipkart’s policies and regulations to prevent your listings and account from getting blocked. 
• From the Flipkart seller hub, you can run Product Listing Ads (PLAs) to promote and advertise your goods to get featured on relevant pages.
• Never ignore customers’ feedback; utilise customer reviews to improve your products or address any other issues that the customers discuss.
• Ensure to provide real-time order tracking information to avoid complaints and order cancellations. If there are any issues, then communicate clearly with your customers.
• Try to obtain the Flipkart assured badge, as it increases trust among shoppers and makes them more likely to buy your products.

Conclusion

Order processing on Flipkart is a straightforward procedure; however, it can be hard for sellers new to Flipkart’s algorithm. To avoid the mistakes that can lead to unexpected expenses, at Ecomarray, we have a team of professionals who will process orders and manage your seller account on Flipkart.

Hurry up, you’re just a call away. Visit our website www.ecomarray.com or contact us at +91-959966857 now!